INTERNET FAQ'S

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Table of Contents

  1. How do I change my access number?
  2. I frequently get disconnected from the Internet?
  3. How do I setup an E-Mail sub-account?
  4. What are the Internet settings for your service?
  5. How do I create a Dialer shortcut on my desktop?
  6. How do I use AOL with your service?

How do I change my access number?

Windows 3.1 users:

  1. Open the Microsoft Internet Explorer program group.
  2. Double-click on the PDC Internet icon.
  3. If it tries to dial out, press Cancel.
  4. Click on Properties.
  5. Change the Telephone number. Access Numbers
  6. Click OK.

Windows 95,98 users:

  1. Double-click on the My Computer icon.
  2. Double-click on the Dial-Up Networking icon.
  3. Right click on the PDC Internet icon and select Properties.
  4. Change the Telephone number.
  5. Click OK and close all open windows.
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I Frequently get disconnected from the Internet?

A disconnect is defined as when the signal is lost on the telephone line -- your phone line returns to "dial-tone" mode (on external modems, the OH light goes off). Keep in mind that 99% of all disconnects are due to something on the client side (not the dial-up server).

  • Top 5 reasons for disconnects
  1. Idle timeout.  P.D. Computers, Inc. automatically disconnects you after 15 minutes of inactivity.  (This is normal to prevent you from accidentally leaving your computer logged in all day/night.)
  2. Your phone/data line has call-waiting and another call comes in. (Fix: disable call-waiting by entering the disable code in front of the access number.)
  3. You modem drivers/firmware may need to be updated! (Visit your modem manufacturers website or check www.56k.com for help on finding your modem manufacturer.)
  4. A bad phone line! Do you hear static or other noise on this line when making a voice call?. (Fix = call the telephone company for repair.)
  5. Another device plugged into the same line such as a fax machine. (Fix = unplug all external devices including Y-splitters and other telephones.)
  6. A low-quality modem. (Fix = purchase a high-quality modem like the 3Com 56K V.90 external modem.)

Other Suggestions

  • Dial a different access number (you are responsible for long distance charges), just temporarily as a test to see if you're getting a bad connection to your current one.
  • Do you have a 2nd phone line in the house -- try using that line.
  • Try borrowing a friend's modem to see if that one has any problems.
  • Contact your modem manufacturer and upgrade to the latest code.

Hopefully these questions & suggestions will get you closer to solving the problem by isolating the cause of the problem.

 

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How do I setup an E-Mail sub-account?

An E-mail sub-account is another E-Mail address but all the mail is still delivered to the original account. This enables you to give your husband, wife, or children their own unique address without changing your configuration. If you would like to create an E-Mail sub-account simply send E-Mail to internet@pdcomp.com with your requested addresses. Please keep in mind that your requested address may already be taken, so you may want to plan a second choice in case the first choice is unavailable.

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What are the Internet settings for you service? POP3, SMTP, DNS, etc.

You can find all the different Internet settings on our basic settings web page. click here

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How do I create a Dialer shortcut on my desktop?

  • Double-click the My Computer icon on your desktop.
  • Drag the PDC Internet connection icon to your desktop.
  • When you see a message saying You cannot move or copy this item to this location. Do you want to create a shortcut to the item instead?, click the Yes button.
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How do I use AOL with your service?
  • Open the AOL dialer so that you see the Welcome screen.
  • Click the Setup button.
  • Click Create Location.
  • In the Location field, delete New Locality.
  • Type PDC Internet.
  • In the field labeled Network on the left, click the down arrow and click TCP/IP.
  • Click Save.
  • Click OK.
  • When you want to sign on to America Online, first dial into P.D. Computers using the Internet Dialer.
  • Once you have connected to P.D. Computers, minimize the dialer window, open AOL and sign on.

 

Copyright 1998  P.D. Computer, Inc. All rights reserved.
Revised: February 17, 2007 .